James Thumm

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Me
Objective
To secure a challenging position in an environment that fosters growth and allows me to apply and expand my knowledge and skills, while making contributions to the success of the organization.
James Thumm
38 Deer Trail
Ramsey, NJ, 07446
(201) 364 0425
jamesthumm@gmail.com

Education

Montclair State University

September 2017 - May 2021
Bachelors

Computer Science

Montclair State University

September 2017 - May 2021
Bachelors

Information Technology

CompTIA

July 2024 - Present
Certification

CySA+

Skill Set

Computer Repair
Computer Troubleshooting
Wireless Support & Troubleshooting
Client Support & Ticket Management
Network & Systems Administration
Metasploit Framework
MITRE ATT&CK
Web Development
Bash Scripting
Cisco CLI
Databse Management
Threat Hunting
OSQuery

Work Experience

Midland Park Public Schools

October 2022 - Present
Computer/Media Technician

  • Manage & deploy Google Accounts and Chromebooks in Google Admin Console
  • Manage & deploy iPads & Macs in JAMF
  • Run and terminate network cabling
  • Manage SSO integration for third party sites and staff/student google accounts
  • Manage 2 Factor Authentication integration with Duo

Rutgers School of Dental Medicine

November 2021 - October 2022
User Support Specialist IV

  • Respond to tickets on ServiceNow and assist clients with hardware and software related issues
  • Image and deploy laptops and desktops
  • Migrate devices from legacy domain to new domain
  • Work with different teams in OIT to deploy devices and resolve incidents

Montclair State University

June 2021 - November 2021
Assistant Wireless Survey Technician

  • Validate wireless predictive surveys using Ekahau's software, their Sideckick and an Access Point on a stick
  • Review collected data to ensure surveyed areas fall into the requirements of the project
  • Assess collected data, and determine whether not the collected results match the predictive map
  • Meet with project manager on a weekly basis to ensure the project is on track to be completed on time

Montclair State University

November 2017 - June 2021
Student Networking Technician
  • Assisted maintenance of large scale enterprise network (2,000+ Access points, multiple sites)
  • Assisted clients (students and staff) remotely and on site in resolving their networking related issues
  • Configured, installed and replaced Cisco Access Points
  • Assisted in network access control through Cisco’s Identity Services Engine (Cisco ISE)
  • Diagnosed networking issues using Fluke equipment (LinkRunner, LinkSprinter, AirCheck, OTDR Etherscope)
  • Ran fiber, patched inactive ports, validated air quality (WiFi), validated VLANs of specific ports
  • Trained new hires to perform above tasks

Specialized Computer Resources

November 2013 - April 2018
Technician
  • Diagnosed & Repaired laptops and desktops, assisted clients on site and remotely (LogMeIn Rescue)
  • Replaced hardware in laptops and desktops, built custom order desktops, refurbished laptops and desktops
  • Installed ESXi and Windows Server for corporate clients, managed Virtual Machines remotely
  • Trained new hires to perform above tasks
  • Sold laptops, desktops, and software to clients